FAQ - Frequently Asked Questions
Services, response time, opening hours
Our office is open from 08:30 AM until 6:30 PM Monday – Saturday (EST Time). You can expect a response from us within one business day.
Our office is open from 08:30 AM until 6:30 PM Monday – Saturday (EST Time). You can expect a response from us within one business day.
FAQ - Products
After you place an order, we’ll confirm it as soon as possible and we’ll send you a confirmation email with the download link and activation key and also you can get access download link on your My-account – Download section.
- If you have Winrar software installed on your computer, right-click on the file, extract it using Winrar, and then choose where you want to save it.
- If Winrar isn’t already installed on your computer, you may also right-click on the file and choose to extract it to the location you want.
To use any spreadsheet template that you download from our website, you must have Microsoft Windows 10 or later.
No, we developed our products for windows only.
To use any spreadsheet template that you download from our website, you must have Microsoft Office 2016 or later.
- When you opened an excel file you had downloaded from our website or via mail, you got a notification that ‘please make sure to register this application’. Select “OK”.
- Click on ‘Register Application’ then select ‘New Registration’, New Licence key will automatically appear then enter your name and email id that you have registered on our website then submit it will take 10 to 20 seconds to activate for 3 days. In between 3 days we’ll verify all the details and activate as per your subscription period.
- You can activate as per your subscription period after you receiving a confirmation email from our side within 3 days. If you don’t reactivate within 3 days, it will automatically lock your application and got another notification to “please make sure to register this application.” When you click “I have a licence key,” all the necessary information will be filled out automatically; all you have to do is click “Submit,” and it will activate as per your subscription period.
We need enough time to thoroughly verify all the information, but within the next three days, you can use all the functions without any limits, and your data won’t be erased.
Firstly, adhere to our guidelines, When you obtain your product from our site, unzip that file to get the Excel template and the website address how to activate your product. You may also view our video instructions on that link. As you activate your Excel sheet, please make sure you have a working internet connection. And if you experience a problem even after following all the instructions, please don’t hesitate to get in touch with us or raise a complaint by clicking here.
We had to write a lot of code for that Excel template, and there are macros that need background updates constantly for the live share price. The first loading of Excel templates will take 20 to 30 seconds.
Macro tools are required to run any automated system on Excel, as well as continuously update the live share price and activate your sheet through our server.
You can, but if our system detects that your key matches the serial number of many computers’ hard drives, we might block your account permanently after your confirmation.
To safeguard your excel sheet, we need to match your email address, name, hard drive serial number, and activation key.
Before we launch any product we thoroughly tested on various windows and MS office versions (above MS office 2016), but if you found any technical bugs pls send us an email at [email protected]. We will do our best to correct the bug within 3 days and send you back the fixed templae.
FAQ - Buying/Orders
You can search anything you want related to financial sheets using the search form in the website header.
Either use the search bar at the top of our website to find what you’re looking for or use the categories to narrow your search. Then, click on the product then select versions, subscription period, and theme before clicking the “Buy Now” button. However, keep in mind that before purchasing anything from our website, you must first register. Then, fill out all the necessary information, choose the best payment method for you, and complete the transaction.
Wait for our email confirmation, or see whether your bank payment transaction has been completed. Additionally, if your transaction status indicates that it was successful and that money was taken out of your bank account, but on our website, if the status shows the transaction failed, you can submit a complaint with our customer service centre by clicking here.
It might occur occasionally as a result of server maintenance or an upgrade of our website.
An icon you on your screen’s bottom right side to live chat with us on various platforms and start a direct conversation with our customer service centre.
After purchasing any item, you have the option to leave a review below the “buy now” button.
maximum one minute, plus it depends on you.
Please wait for our confirmation email as it will take some time to validate all the information.
You must read our refund policy before purchasing from our website. However, we realize that exceptional circumstances can take place with regard to the character of the product we supply. Some digital products may explicitly state a full or partial refund is based on a satisfaction guarantee.
FAQ - Account & Payments
No. We do not charge monthly fees. Our one-time price or recurring fee varies depending on the sort of excel templates you purchase, so please read all the descriptions before making a purchase.
You can safely pay with Razor pay or Stripe. If you have any problems using these payment types, contact us at: [email protected].
Other Issues
If you still have questions, please do not hesitate to contact us at [email protected] or click here to generate a complaint token. You can also find more information in our privacy policy and terms and conditions or read our blog.
